NEED Livelihood Microfinance is committed to observing reasonable exercise in all it's business transactions and dealing with customers with the highest
transparency and ethical values. In case of any complaints/ Grievances, the customers can make use of the Grievance Redressal Mechanism set up by the company .

Any NEED customer can directly approach to Customer Grievance Cell, where NEED has a dedicated Toll-Free Number and a dedicated a team that complies, addresses and escalates customer’s calls every day.

102 Contact No. 9598022222 9 am to 6 pm on weekdays (except Sundays) & National Holidays.

The client can write a complaint and post it to the following address:

Ms. Kiran & Mrs. Pushpa
Grievance Redressal Officers
Need Livelihood Microfinance Pvt. Ltd.
38/39, Neel Vihar, Near Sector-14 Power House,
Indira Nagar, Lucknow-226016 or
Plot No. 121, Block B Pocket-4, Sector-23
Dwarka, New Delhi DL-110075
Mobile Number: - 9598007733/9140974661
Email (us at)

If the complaint is not redressed within a period of 30 working days, the Customer can escalate the issue to Micro-Finance Institutions Network (MFIN) make a phone call on their Toll-Free Number: 18002700317/ 0124– 4212570.

In case, resolution is not provided to client within one month then the client can appeal to Department of Non-Banking Supervision, Reserve Bank of India, 6, Sansad Marg, New Delhi-110001, at +91-11-23711333/250 or 8-9 Vipin Khand, Gomti nagar, Lucknow-226010,Tel:+91522-2307950.

Complaints that are received at our end will be seen in the right perspective and would be analyzed from all possible angles. NEED’s stand on any issue shall be communicated to the customers. Complaints that require some time for examination of issues involved will be acknowledged promptly and recommended as per the defined response time.